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Me and technology aren’t the best of friends. We probably the kind of friends that only make small talk. But I was heartbroken to hear about the death of my iPod.

Okay, so you could call me a little dramatic. But there’s a collection of over 4000 songs that has kept me going on those long train rides for years. After the hearing the bad news the Apple Store swiftly lifted my spirits by telling me I can get a new iPod was £30! A shiny new iPod for £30. Where’s the catch I thought. Nikhil asked: “A brand new iPod?” It was too good to be true. The small print arrived. They’ll give me a refurbished iPod, with a 90 days warranty.

Another distressed woman caught me eye. Her iPhone had frozen. After assessing it an Apple technician broke the bad news to her. The hardware had broken inside. He then quickly put a smile on her face by saying: “We will replace your iPhone with a new one.” Nowhere did he mention it would be a refurbished iPhone.

As much as Apple is a very cool brand, shouldn’t they be a little more specific when helping their customers. Giving customers a false sense of hope, is not the way forward.

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December 2017
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Random fact of the week…

In the average lifetime, a person will walk the equivalent of 5 times around the equator.

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